WhatsApp Chatbot for Business

We build WhatsApp chatbots for companies that answer customers' repeated questions instantly, show services, prices and appointments with menus and buttons, take orders and bookings, and hand the chat to a staff member when needed. We work on Meta's official WhatsApp Business API, which we use in Mazoon ERP to send invoices and alerts and to receive customer replies.

We are based in Muscat with a branch in Sharjah, and we serve clients in the Gulf, Egypt and around the world.

Ask us about a chatbot for your business on WhatsApp

Why a WhatsApp chatbot?

• Most of your customers in the Gulf and the Arab world reach out on WhatsApp before any other channel.
• The same questions come every day: prices, location, opening hours, availability. Answering them by hand eats your team's time.
• A customer who messages at night and gets no reply goes elsewhere.
• Orders that arrive in scattered messages get lost or recorded wrongly.

What can the chatbot do?

Answer customers

• A welcome message with a menu: services, prices, location, talk to a person.
• Instant answers to frequent questions in Arabic and English.
• Buttons and lists that make choosing faster than typing.
• Hand-over to a staff member, keeping the conversation so far.

Take orders and bookings

• Collecting order details step by step: service, date and address.
• Showing available appointments and confirming the booking.
• Recording the order in your system or in a dashboard your team follows.

Automatic messages

• Order confirmations and appointment reminders.
• Sending invoices and payment notices.
• Marketing campaigns with Meta-approved templates, to customers who have agreed to receive them.

With AI (optional)

The bot can be connected to an AI model that answers only from your company's information: services, prices and policies, so it understands questions written in different ways. Hand-over to a person always stays available.

The official WhatsApp Business API, not grey-market tools

We use Meta's official WhatsApp API, not tools that automate a personal number, because those break WhatsApp's policies and can get your number banned. The official API requires:

• A Meta business account and business verification.
• A phone number dedicated to the API.
• Meta-approved templates for messages you start, with fees set by Meta per message type.

We help you set all of this up step by step.

Who is it for?

• Restaurants and shops: menu, prices and taking orders.
• Clinics, salons and service centres: booking and reminding appointments.
• Rental offices and rest houses: availability, prices and booking.
• Service companies: receiving and tracking requests.

How we work

1. We gather the questions and requests you receive most on WhatsApp.
2. We design the conversation flow and show it to you.
3. We set up the WhatsApp Business account, number and templates.
4. We build the bot and connect it to your system or a dashboard.
5. We test it with you, then launch and improve it based on real conversations.

Frequently asked questions

Do you work with clients outside Oman?

Yes. We are based in Muscat with a branch in Sharjah, and we work remotely with clients in the Gulf, Egypt and around the world: meetings, reviews and delivery all happen online and on WhatsApp.

How much does a WhatsApp chatbot cost?

It depends on the conversation flow, the integrations needed and whether it uses AI, plus Meta's per-message fees based on usage. Send us your type of business and the questions customers ask most on WhatsApp, and we will send you a quote.

Can I use my current number?

A number can be moved to the official API, but it will then stop working in the regular WhatsApp app. We usually recommend a dedicated number for the bot.

Does the bot answer everything?

It answers what it was designed for and hands the rest to a person. A good bot doesn't try to answer every question; it knows when to hand over.

Can it connect to my system?

Yes. It can connect to Mazoon ERP or your current system to record orders and bookings automatically.

Want your company's WhatsApp to answer around the clock? Send us the questions you get most on WhatsApp, and we will suggest the bot's flow.