Restaurant Orders Management System

Overview Features Video Frequently Asked Questions Images Packages & Prices

Restaurant Orders Management System

Mazoon Design and Programming Company provides a professional Restaurant Orders Management System that supports both Arabic and English. It simplifies receiving orders from inside the restaurant or online. The system offers an intuitive interface and flexible options for customers, such as selecting products, customizing add-ons, and reviewing the order before confirmation.

Staff can monitor orders in real-time and update their status effortlessly. The system also generates detailed sales reports, supports online payments and cash on delivery, and integrates seamlessly with payment gateways.

With secure cloud servers and automatic backups, the system ensures a safe working environment that helps restaurants improve service quality and maximize profits.

Main Features & Advantages Restaurant Orders Management System

Product Categories Management

The system allows creating main and sub-categories to organize the menu, such as “Beverages > Cold Drinks.” This helps customers and staff browse products quickly, with the ability to edit or delete categories as needed.

Product Management

Products can be added within categories with details such as name, description, price, and image. The system allows editing or deleting products, activating or deactivating them based on availability, ensuring an organized display and improved ordering experience.

Sizes and Add-ons Management

The system supports customizing products by adding multiple sizes (small, medium, large) with separate pricing for each, along with extra options like cheese or sauces, giving customers the flexibility to personalize their orders easily.

Product Ordering Interface (Website)

The ordering interface allows customers to select multiple products and add them to the cart, specifying quantity, size, and add-ons. The cart can be edited before confirming the order, such as changing the quantity or removing an item, ensuring a flexible and easy ordering experience.

Order Creation with Invoice

After adding products to the cart, the customer can review and confirm the order, which is then automatically created in the system with full details. A digital invoice is issued including items, prices, and taxes, with the option to choose a suitable payment method (cash, card, or pay on delivery).

Integration with Visa Payment Gateway

The system supports integration with online payment gateways, allowing customers to pay via Visa cards securely and quickly. After entering card details and completing the transaction, the payment is confirmed, and the order status is updated automatically with high-level data protection.

Admin Order Management

The admin panel provides a comprehensive interface to monitor orders, with detailed information including order number, customer name, products, quantities, total price, and order status (in preparation, ready, delivered, canceled).

Comprehensive and Detailed Reports

The reporting system in the admin panel provides detailed reports about orders within specific time periods, including the number of orders, revenues, most ordered items, and payment methods. These insights help monitor performance and make strategic decisions to improve restaurant efficiency.

Multi-Language Support

The system supports both Arabic and English, with an easy switch between them across all interfaces, ensuring a flexible user experience tailored to different users’ needs.

VAT Support

The system supports value-added tax (VAT) with the ability to set the tax percentage. It provides accurate tax reports for specific time periods, simplifying calculation and monitoring for the finance department.

Electronic Invoice with QR Code Support

The system supports issuing electronic invoices and QR code for contracts, consultations, invoices, and receipts, with options to download invoices as PDF or print them easily.

24/7/365 Technical Support

We provide full technical support around the clock with quick response via email, phone, or WhatsApp to ensure your system operates at its best performance.

Dedicated Server with Security and Protection

We provide a private cloud server with a dedicated database to ensure maximum security and privacy. The system includes advanced protection and regular backups to quickly restore data and guarantee business continuity without interruption.

User and Permissions Management

The system allows adding unlimited users and administrators with flexible permission customization for each, ensuring efficient management and accurate task distribution based on roles.

Online System for Anytime Access

The system is fully online, allowing access from anywhere at any time without installing software, with real-time data updates and backups to ensure security and ease of management.

Illustration Video for Restaurant Orders Management System

Frequently Asked Questions

Does the system support Arabic?

Yes, the system fully supports both Arabic and English, and you can easily switch between them.

Can the system be used in multiple branches?

Absolutely, the system supports multiple branches and allows managing each branch separately or jointly, depending on the restaurant owner's preference.

Does the system support online payment?

Yes, the system supports online payment through integration with various payment gateways, in addition to the cash-on-delivery option.

Does the system require a dedicated server?

No, the system runs on secure cloud servers with automatic backups and does not require complex setup.

Is there training or support after installation?

Yes, we provide staff training on how to use the system, along with ongoing technical support to resolve any issues or inquiries.

Is the system suitable for small and medium-sized restaurants?

The system is designed to be flexible and easy to use, serving all types of restaurants — from small ones to large chains.

Does the system support receipt printers?

Yes, the system is compatible with most types of thermal receipt printers, and the invoice can be printed automatically once the order is confirmed.

Can the interface design be customized according to the restaurant’s identity?

Yes, the interface, colors, and logo can be customized to match the restaurant’s brand, providing customers with a fully integrated experience.

Does the system work on tablets or touch screens?

Yes, the system is designed to work efficiently on computers, tablets, and touch screens at points of sale.

Can user permissions be controlled?

Yes, the system allows creating multiple accounts with different permissions (Manager – Cashier – Chef – Supervisor, etc.) according to the required tasks.